Tahasin Zaman

Information Technology Professional  |  Cloud

Hicksvile, NY  | tahasinzaman98@gmail.com

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Professional Experience


NOC Engineer | Ricoh USA  (April 2020 - February 2023)

- Responsible for troubleshooting network and server issues and ensuring stability utilizing ServiceNow, LogicMonitor, and Kaseya.

- Created knowledge base articles for Cisco equipment, VMware ESXi environments, and networks in ServiceNow.

- Deployed PowerShell/cmd scripts onto Windows Servers to increase disk space, reduce CPU and RAM usage, and maintain Windows Active Directory group rights.

- Troubleshot networking issues related to BGP, EIGRP, SNMP, DNS, on Cisco equipment and load balancers.

- Created tickets with Internet Service Providers (ISPs) to act as a liaison for issues with client WAN and MPLS circuit.


Tutor | Grade Potential Tutoring  (October 2018 - April 2020)

- Provided tutoring on Long Island, NY to high school and college level students in mathematics, history, and English.

- Mentored students with special needs and prepared them for college-entrance exams .


IT Service Desk Analyst | Agilant Solutions  (August 2018 - October 2018)

- Provided Tier I help desk support to hundreds of end users by phone and email.

- Reset user passwords using Active Directory Users & Computers .

- Escalated network and security issues to Tier II & Tier III application support .

Education

Bachelor of Science in Computer Programming & Information Systems
State University of New York at Farmingdale (June 2020)

- GPA: 3.67

- Concentration in Computer Networking

Projects

Cloud Resume Challenge | March 2023

Created a static website to host my resume based on The Cloud Resume Challenge by Forrest Brazeal utilizing Amazon Web Services (AWS).

Front-end created by using an S3 bucket deployed as a static website, Amazon CloudFront and Amazon Certificate Manager (ACM) for content distribution and TLS/SSL, and Route 53 for domain registration and DNS.

Uses a cloud-based API created in AWS API Gateway that returns the website's visitor counter from DynamoDB using an AWS Lambda function written in Python.

Utilized Terraform cloud to deploy the DynamoDB table, Lambda function, and API Gateway as Infrastructure as Code (IaC).

Created a CI/CD pipeline with GitHub Actions to update the website's S3 bucket and invalidate CloudFront distribution whenever a change is pushed to the main branch.

Skills

AWS

Cisco

Windows Server 2012-2022

Python

Boto3

Terraform

Git | Github Actions

CI/CD

Linux

bash